Arburg has opened the Arburg Technology Centre (ATC) in Micheldorf, Upper Austria. The new location brings the technical centre, spare parts service and training rooms under one roof and is situated in one of Austria’s booming regions for the plastics industry. During the opening ceremony, Arburg managing partner, Juliane Hehl, emphasised the importance of the new Austrian ATC for the company. To mark the special occasion, around 100 guests were invited to attend a reception in the Benedictine abbey of Kremsmünster.
“The opening of the ATC in Micheldorf is an important milestone for our presence in Austria,” emphasised Hehl during the opening celebrations. “Today’s event is intended to emphasise the significance of customer proximity for our efforts, both in physical and mental terms. Proximity to the customer and customer satisfaction are top priorities for us.” This is the reason why Arburg says it has developed its support services in the important Austrian market.
A own subsidiary was established in 2010 and the sales and service team was expanded; numerous projects have been completed since then. The next important step is to build a separate technology centre so that Austrian customers can receive comprehensive support at local level.
“The new facilities represent a significant expansion of our services in the areas of technical support, spare parts logistics and training,” added Eberhard Lutz, managing director Arburg Austria. “The new ATC in Micheldorf provides a central focal point and ensures that customers in Austria always have a direct line to us. They can contact us with questions about our technology or training courses, or place orders for spare parts for fast delivery. The technical centre lies at the heart of our service, enabling customers not only to see the latest machine technology at first hand, but also, crucially, to prototype their moulds. In addition, the demonstration room is the ideal place for providing practical training in all aspects of Arburg technology here in Austria.”