How remote technology can support manufacturers during the pandemic

As a result of coronavirus-related restrictions, manufacturers and packaging machinery suppliers are becoming increasingly reliant on remote technology to maintain servicing support.

Iain Rae, service manager at ULMA Packaging UK, commented: “Though the United Kingdom remains subject to restrictions around in-person visits from servicing teams, companies who can safely continue to operate are still using their packaging machinery around the clock. This in turn presents potential issues, including carrying out factory acceptance tests and site acceptance tests on newly installed machines, and providing ongoing maintenance, support and training for operators using the equipment.”

There has been a rise in demand for remote servicing support tools. “Secure video streaming is an invaluable tool for servicing technicians right now,” adds Rae. “It offers an excellent way to resolve potential faults, with the technician able to give visual and spoken instructions on the remedial actions required, or even share documents. This video format not only allows quicker provision of support and reduced costs, it also enables company staff to be trained to perform future maintenance work."

In order for site acceptance tests and factory acceptance tests to take place remotely, the use of software and secure cameras are pivotal. Through these devices, instructions can be relayed from the supplier to local technicians at the machine. Additionally, solution control system models often allow for secure remote service access from technical experts. Therefore, qualified personnel can carry out online analysis and diagnostics without setting foot onto the factory floor.

Rae concluded: “This is why ULMA offers its customers ULMA Remote Services, a suite of tools designed to offer flexible packaging machinery servicing support and maintenance, with optimal efficiency and security in mind. Now more so than ever technology needs to be used to help navigate through these challenging times, and ULMA is committed to being as available as possible for our customers.”