Engel offers added value service to customers

Injection moulding machines and manufacturing cells continually need to boost their output, efficiency and flexibility. This also results in changing requirements for the machine manufacturer's service organisation. To meet this challenge, Engel Austria has reorganised its service products and services under the Engel plus banner. The objective is to create added value for customers and to improve its competitive advantage.

"We accompany our customers through the entire production plant service life", emphasises Wolfgang Degwerth, head of Engel Austria’s customer service division. "Total Cost of Ownership is becoming increasingly important for our customers. With Engel plus, we ensure optimal asset health and planning security for our customers and, on request, help them keep their machinery up to date at all times."

Engel plus ranges from global on-site support with spare parts logistics, remote services and a 24/7 hotline, maintenance and repair contracts at fixed prices to retrofitting options and optimisation tools, application engineering consultancy and professional training and eLearning offerings.

"Above all, the topic of retrofitting is becoming increasingly important against a background of increasing efficiency pressure," says Degwerth. Engel offers a spectrum of products for a variety of tasks. Even older injection moulding machines and control unit generations can be improved in terms of energy-efficiency, shot weight constancy and maintenance overhead minimisation. At the same time, Engel plus allows for retroactive integration of additional process steps, technologies and automation. To fulfil the customer's specific requirements, Engel develops individual software solutions.